Good to know
FAQ
How fast do you deliver?
We ship within one working day. Delivery in the Netherlands takes 3–5 working days, and you get a track & trace link by e-mail the moment your order leaves.
What does shipping cost?
Shipping in the Netherlands is €6.95 and free from €70 — so every order of two bottles or more ships free.
Why is my ID checked at the door?
Tecán is 18+. Dutch law (Alcoholwet) requires an age check when alcohol is delivered, so the carrier asks for ID at the door and may not hand the parcel to anyone under 18.
What if I'm not home?
The carrier tries again or brings your parcel to a pick-up point nearby, where the same 18+ ID check applies. You can follow it all via the track & trace link.
Can I return my order?
Unopened bottles with the seal intact can be returned within 14 days of delivery — e-mail us and we arrange it. Opened bottles can't be returned.
My bottle arrived damaged. What now?
Send a photo of the bottle and the box within 48 hours of delivery to info@tecantequila.com and we sort it out with you.
How can I pay?
iDEAL, Apple Pay, Google Pay and all major credit and debit cards. Payments run through Shopify Payments; we never see or store your card details.
Do you deliver outside the Netherlands?
Not yet — Netherlands only for now. Sign up for the newsletter and you'll be the first to know when we cross the border.
I want to order for my bar, restaurant or store.
We work directly with bars, restaurants and retail. Reach out via the contact page and we set you up with trade terms.
Something else? E-mail info@tecantequila.com — we reply within one working day.