Shipping Policy
Last updated: 7 September 2026
1. Where we ship
We ship only within the Netherlands (no PO boxes, no international forwarding addresses). Delivery is by PostNL (18+ delivery service).
2. 18+ delivery — ID check at the door (legally required)
Because we sell spirits, Dutch law (Alcoholwet) requires strict age control from order to doorstep:
- Every parcel is shipped with the carrier's "Leeftijdscheck 18+" service.
- The deliverer will ask the recipient to show valid ID (passport, ID card, driving licence, or residence document). The parcel is only handed over if the recipient is demonstrably 18 or older.
- Parcels are delivered only to the delivery address you provided, or to an official carrier pickup point — never to neighbours and never left unattended ("safe place" delivery is disabled).
- If nobody 18+ with valid ID is available, the parcel goes to a nearby pickup point, where you can collect it within 7 days with valid ID. Uncollected parcels are returned to us; we refund the product price.
- These steps are part of our documented age-verification working method (geborgde werkwijze) under art. 20a Alcoholwet, available for inspection by the NVWA.
NIX18 — no alcohol under 18. We cancel any order where we cannot reasonably establish the buyer is 18+.
3. Costs and timing
- Shipping: €6,95 per order; free from €70. Costs are always shown before you confirm your order.
- Orders are dispatched within one working day. Expected delivery: 3–5 working days after ordering.
- Statutory maximum delivery term: 30 days. If we cannot meet the agreed delivery time, we will inform you; you may then cancel for a full refund.
4. Damage in transit
Bottles are packed in certified protective packaging. If your order arrives damaged or leaking, photograph the parcel and contents and contact info@tecantequila.com within 48 hours; we will send a replacement or refund you in full, including shipping.
5. Order tracking
You receive a track & trace link by email when your parcel is dispatched.